At Komprio Shoulder Massager, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Every order is backed by our 60-Day Policy, starting from the date you receive your item.
If 60 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
Return Eligibility & Conditions
To qualify for a return and refund, the following criteria must be met:
- Defective or Malfunctioning Products: We accept returns for items that exhibit verified functional or manufacturing defects.
- Proof of Defect: Customers must provide photos or video evidence clearly showing the functional defect along with satisfactory proof of purchase (order confirmation or receipt).
- Original Condition: Items must be returned in their original packaging, complete with all included accessories, charging cables, user manuals, and components.
> Note on Change of Mind: We do not offer refunds for simple change of mind. Special considerations may be evaluated on a case-by-case basis under exceptional circumstances at our team’s discretion.
Non-Returnable Items:
- Gift cards
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Returns requested after 60 days from the delivery date
Order Cancellations
Due to our automated fulfillment processes, order cancellations are extremely time-sensitive:
- Cancellation Window: We accept cancellation requests within 60 minutes of order placement for full-priced items.
- How to Cancel: Email us immediately at [email protected] with your order number and the subject line “Order Cancellation Request”.
- Once an order has entered processing or dispatch after the 60-minute window, it cannot be canceled and must follow our standard return process upon delivery.
Return Process
- Submit a Request: Do not send your purchase back to the manufacturer without contacting us first. Email our support team at [email protected] with your order details, receipt, and a clear description/video of the issue.
- Return Authorization: Once approved, our support team will provide you with authorized return instructions and the correct return warehouse address.
- Ship Your Item: Package the unit securely in its original box with all accessories included and drop it off with your chosen trackable shipping carrier.
Refunds
- Inspection: Once your returned package is received and thoroughly inspected at our facility, we will send you an email notification confirming receipt and detailing the approval or rejection of your refund.
- Processing: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days (depending on your financial institution).
Late or Missing Refunds:
If you haven’t seen a credit posted to your account yet:
- Re-check your bank account balance.
- Contact your credit card company or bank; processing and posting times can vary before refunds formally post.
- If you have completed these steps and still have not received your refund, please contact us at [email protected].
Item Exchanges
We only replace items if they are defective, faulty, or damaged upon delivery. If you need to exchange your unit for the exact same item, please send an email to [email protected] with details and video proof of the defect.
Return Shipping Costs
- Customer Responsibility: You are responsible for paying all return shipping fees. Shipping costs are non-refundable.
- Deductions: If a refund is issued, any original shipping fees incurred by us will be deducted from your total refund amount.
- Tracking Required: Because we cannot guarantee receipt of returned items without proof of delivery, you must use a trackable shipping service (and consider purchasing shipping insurance for returns valued over $50 USD). We are not responsible for returned packages lost in transit by the carrier.